***POTENTIAL DELAYS DO TO COVID-19***
Shipping Policy INTERNATIONAL SHIPPING:
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
*DO TO CORONA VIRUS (COVID-19) SHIPPING AND FULFILLMENT TIMES MAY BE DELAYED PLEASE BE PATIENT AND LET US KNOW IF ANY QUESTIONS*
a) USA ~ 5 to 20 business days (tracking system available)b) Rest of the world ~ 10 to 30 business days (tracking system available varies)Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
PROCESSING TIME VS SHIPPING TIME:
Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website. Processing Time - in very rare instances, may take longer than the stated expected timeframe. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER:
Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.Please do drop us an email at email@example.com as soon as possible if you'd like to cancel an order that you have just made.
HOW TO RETURN OR EXCHANGE AN ITEM
To begin the returns process, please send an email to our customer service support team at
firstname.lastname@example.org with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
- As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
- If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
- Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
- You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
- We can refund your original form of payment in 3-5 business days.
- We can send a replacement of the order and have it ready with the next 72 hours
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.